I am not a fan of services that do not offer the ability to speak to an actual human when you have an issue while using their platform. Instagram is one such service. I don’t have an Instagram account, and I never will, but my sister has, and her account got hacked a year or so ago.
Because I’m the tech savvy one in the family, she naturally approached me to ask if I would help to recover her Instagram account. I agreed to do so because in my mind I thought it would be a straight forward process, seeing that Instagram has over a billion monthly active users.
The other deciding factor was the fact that the hacker was actually harassing her on WhatsApp (another awful service). So off I went to the Instagram support site to recover my sister’s account, only to find a serious lack of support when I got there.